A woman recently tweeted The AA social media account (the Automobile Association) to inform them that she was told by a call handler to wait ‘alone in the dark for 90 minutes or more’ after her car broke down at night. She was also told that as a woman, she wouldn’t be given priority over a man because ‘that’s equality’.
This is what she wrote in the tweet:
“hi @TheAA_UK I am a lone woman whose car has broken down at night in the dark. Your call handler has told me you treat lone women and lone men as exactly the same priority in such circumstances because ‘that’s equality’.”
I am pretty sure that is _not_ equality. I will now wait alone in the dark for 90 minutes or more, something which as a lone woman nowhere near home is far more anxiety-provoking than it would be for a man, if you follow the news. I think your policies need a revamp.
— Helen Mott (@_HelenMott_) January 19, 2022
This is the reply she got from The AA:
AA’s response sparked outcry on social media, with some people taking aim at the company.
The AA has since apologized for the wording of their response, and they said that they prioritize anyone at risk, but more often than not, it will be lone women.
They added that breakdowns that involve lone women and there is concern raised by the customer receive the highest level of care and priority.
The AA’s president, Edmund King OBE, tweeted that they give priority to anyone at risk, and it’s illegal for anyone providing goods, facilities, or services in the UK to discriminate based on gender.
“Rest assured we use common sense to provide priority to those at risk and more often than not it will be a lone woman.
“We are here to help you.” – he added.